Return and Cancellation policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. You have the statutory right to cancel your order for any reason within 14 days beginning with the day you receive the item.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@zipzappa.com

If your return is accepted, we will provide you with the return address of the warehouse where the item must be sent, along with detailed instructions. Please note that items returned without prior authorization will not be accepted.

Who pays for return shipping (UK Law)

• If you are returning an item under the 14-day cooling-off period (changed your mind), you are responsible for covering the cost of return shipping, unless otherwise stated in our policy.

• If the item is faulty, damaged,  we will cover the return shipping costs, in accordance with the Consumer Rights Act 2015.

You can always contact us for any return questions at info@zipzappa.com

Non-returnable items
Certain types of items cannot be returned, including:

• Digital products and downloadable files (e.g., PDF readings, e-books, digital guides)

• Custom or personalised orders

• Gift cards

Please contact us if you have questions or concerns about your specific item.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period
If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.