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Welcome to ZipZappa

Please read the following carefully. Your use of the www.zipzappa.com web site and purchase of products from us means that you agree to these terms and conditions.

Refund / Cancellation Policy

We guarantee to refund any item you are not completely happy with. Please return items within 14 days of receipt.

Refunds will be credited to your original method of payment.

Customers have 14 working days (beginning the day after receipt) to cancel your purchase. In this case, we will provide a full refund, but you must return the cancelled items to us at your cost should you already have received them. Once we have received the items we will refund you on the payment option you used to purchase the order with.

Privacy Policy

We are committed to protecting your privacy.

We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We do not store credit card details nor do we share customer details with any 3rd parties.

We collect information from you when you make a purchase so that we may process you order.

The type of information we will collect about you includes:

Your name

Address

Phone number

Email address

Our web sites make use of “cookies” to help us provide a better user experience. You may choose to decline cookies if your browser permits, but doing so may affect your use of our Web Site and your ability to access certain features of the site or to engage in transactions.

Delivery Policy

We use "Royal Mail" delivery company ( visit Royal Mail website for more information: www.royalmail.com )

United Kingdom delivery time 1-2 working days.

Europe delivery time 5-7 working days.

Worldwide delivery time 6-8 working days

Normally if you have purchased an item before 11.00 PM Monday to Friday it will be shipped that day. If you have purchased on a Saturday or Sunday, it will normally leave Monday Morning. All our orders are dispatched between Monday to Friday (except public holidays).

Please contact us is you are in a hurry as we will let you know if we can fore fill your order in time.

United Kingdom Postage & Packing charges per order – is FREE

We ship to most destinations worldwide. If you have any question or queries please send us a e-mail we are here to assist you during normal office hours Monday to Friday (except public holidays).  

Contact us

We care about our valued buyers, if you have any questions, our Customer Service staffs will be very glad to help you. We try our best to reply to your emails as soon as possible, however, due to high volume of daily incoming emails and time zone difference, we may not be able to reply your emails immediately. Please allow 24 business hours for us to response.